Shipping and delivery of products will depend upon availability. We will provide this information to you by marking the products on the Website as:
“In Stock” - This product can be collected from our Australian located warehouse or shipped immediately after we process your order.
“Direct Ship” - This item is sourced from our supplier and we will ship directly to you after we process your order.
“Drop Ship” - This item is sourced from our supplier and will be sent directly from the supplier to your door after the order is processed.
VW Central PTY. LTD. will accept returns for unused products within 14 days from the time that the order was placed. If a product is returned within 14 days of the original purchase date you are eligible for a refund to the original payment method used. Any returns made outside the 14 day return policy time frame may qualify for a VW Central in store credit refund only (Note: Non-stocked items are NOT returnable after 14 days).
The standard warranty policy is 12 months from the delivery date unless otherwise stated. VW Central PTY. LTD. will only warranty manufacturer related defects NOT related to installer error, modiﬁcation, improper use or vehicle failure.
All warranty claims will be resolved at the discretion of VW Central. VW Central should be notiﬁed ﬁrst of all claims in order to resolve the issue as soon as possible.