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Frequently Asked Questions

Got a question? No problem, it happens. Check out our FAQ’s below to find the answer you are looking for.


VW Central

Who is VW Central?

VW Central is an online retailer of genuine and aftermarket performance parts. Our team also provide various genuine retrofit solutions to your Volkswagen & Audi vehicles.


VW CENTRAL ONLINE STORE

Local Pickup

Do you provide a local pickup option?

Unfortunately, we do not provide a local pickup option, we operate solely online and do not have a physical store location.

Part Compatibility

What products do you sell for my car?

Our website has a built in Vehicle Part Selector, simply select your vehicle and our site will show you which parts are compatible with your vehicle.

Cannot find the part you are looking for?

If you cannot find the part on our website, please call us on (03) 8678 1812 or fill out our Spare Parts Enquiry Form.

My car isn’t listed in Parts Finder?

Not all makes and models are available in our Part Finder. We are constantly refreshing and adding more vehicles.

Delivery Information

What do all the stock status options mean?

Shipping and Delivery of products will depend upon availability. We will provide this information to you by marking the products on the website as:

  “In Stock” - This product is located at an Australian located warehouse and will be shipped immediately after we process your order.

  “Direct Ship” - This item is sourced from our supplier to VW Central, once received, we will ship directly to you after we process your order.

  “Drop Ship” - This item is sourced from our supplier and will be sent from the supplier to your door after the order is processed.

Please visit our Delivery Information page for further details.

Shipping Destinations

Do you ship world-wide?

Our website is configured to ship only to Australian addresses. If you are located internationally please contact us to arrange a shipping quote.

Freight & Shipping Options

What is the difference between Standard Shipping & Express Shipping?

For ‘Standard Shipping’ we generally use Couriers Please, Fastway or Australia Post when shipping all products marked “In Stock” or “Direct Ship.”

For ‘Express Shipping’ depending on the size of the parcel our courier service providers we use are TNT Road Express or TOLL IPEC.

Please visit our Delivery Information for further details.

Tracking Information

Will I receive a tracking number?

Once your order has been dispatched, you will receive a Shipment Confirmation email with your Tracking Number and Shipping Carrier.

Payment Options

Which Payment Methods do you accept?

VW Central provide a wide range of payment options:

PayPal - Forget trying to memorise your credit and debit card numbers. Check out simply and securely by just providing an email address and password or your mobile number & PIN.

Credit Card - We accept all major credit cards, including VISA, Mastercard, AMEX & Diners Club.

Afterpay - Shop now. Enjoy now. Pay later - Buy what you want today, pay for it in four equal instalments, interest-free. No new card applications. Instant approval online.

Zip Pay & Zip Money - Shop today, interest free and pay later with Zip. Apply for your zip account and make as many purchases as you want up to your limit. Payment Flexibility. Interest Free.

Bank Transfer - Should you prefer to pay via Bank Transfer, please contact us and we will provide you with the payment details.

Payment Security

VW Central reserves the right to require identification in order to process credit card orders. All orders are screened for fraudulent activity and VW Central works closely with law enforcement should an unauthorised transaction occur.

Privacy

Are my personal details secure?

VW Central will never use, share or disclose the information you provide us. Please see our Privacy Policy for further information.

Live Chat

VW Central have Live Chat enabled throughout our online store.


Installation

Do you offer installation?

Yes, we certainly can assist you with installation. We have partnered with a number of workshops and independent specialists across Australia to ensure the parts that you have ordered through VW Central are installed correctly. Please contact us to discuss installation options.


Hours of Operation

What are your operating hours?

Our hours of operation via Live Chat and Phone:
Monday to Friday 9.00am to 6.00pm
Saturday 10.00am to 3.00pm
Excludes: Public Holidays

Website:
OPEN 24/7/365


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Forms & Policies

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