Shipping and delivery of products will depend upon availability. We will provide this information to you by marking the products on the Website as:
In Stock — This product is located at an Australian warehouse and will be shipped immediately after we process your order.
Direct Ship — This item is sourced from our supplier to VW Central. Once received, we will ship directly to you after we process your order.
Drop Ship — This item is sourced from our supplier and will be sent from the supplier directly to your door after the order is processed.
For domestic customers, our standard shipping method is via Australia Post or Couriers Please for all products marked "In Stock" or "Direct Ship". The expected timeframe for delivery is 6–30 days unless explicitly stated otherwise. Please note that the shipping company and delivery timeframe for all products marked "Drop Ship" may vary for reasons beyond our control, including customs clearance. For all products not listed as "In Stock", the delivery period will depend upon availability at the time you place your order. Please contact us at sales@vwcentral.com.au to obtain an estimated delivery date before placing your order.
When selecting Express Shipping, this will ensure the item is shipped from an Australian warehouse to you via the fastest method our site offers. This only applies to products marked as "In Stock."
Selecting Express Shipping on items labelled "Direct Ship" or "Drop Ship" will not increase the delivery timeframe required for the product to arrive at the local warehouse, supplier, or distributor. Please contact us prior to ordering to obtain a delivery estimate.
All shipping costs and taxes are borne by the customer. You are able to view the estimated shipping costs to your chosen location before your order is processed. Please note that shipping costs are based on the weight and dimensions of a product as provided by the manufacturer and/or distributor, and are subject to change if any inaccuracies are discovered at the time of shipping.
You acknowledge that delivery of products is subject to availability. We will make every reasonable effort to deliver within the timeframe stated at the time you place your order, but you acknowledge that all delivery timeframes are estimates only and delays can occur for reasons beyond our control. If your delivery is delayed, we will inform you via email. The time for delivery shall not be of the essence and we shall not be liable for any delay in delivery whatsoever caused.
The product will be delivered to the address specified by you when placing your order.
While we endeavour to deliver goods within the indicated timeframes, we cannot guarantee delivery times, particularly during busy promotional and sale periods where some dispatches may be delayed due to additional order volume.
If you have selected an ATL option for delivery, the ordered product can be left without requiring your signature at the time of delivery. Your selection of ATL will result in the package no longer being covered under the transit warranty offered by our shipping service provider. If you do not receive any items delivered via ATL, they will not be replaced or refunded unless otherwise required by law.
If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split and delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders. You can log into your account and go to 'My Orders' to view live status updates.
When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link to track and trace the status of your delivery at any time.
Missing items or items damaged during shipping must be reported within 3 calendar days of delivery. Thoroughly inspect all items as soon as they are delivered. Any damage reported after 3 calendar days will not be eligible for warranty or shipping damage claims. Keep all packing material and the box, as it will be needed to conduct a shipping claim with the courier.
Replacement part(s) will be re-shipped as soon as we are informed of an accepted claim by the shipping courier. Couriers generally require up to 8 business days from the time the claim is initiated. If replacement part(s) are needed before this period, all such parts must be paid for up front by the customer. If and when the claim is approved, VW Central will refund the full amount for the parts subject to such approved claim.
If you do not receive your package and the tracking information shows it has been delivered, you must notify us within 3 calendar days of the marked delivery date so we can initiate a lost package tracer with the shipping carrier. Replacement products will not be sent until the shipping carrier completes the tracer request and grants permission for a replacement to be shipped. This process can take up to 8 business days. If replacement part(s) are needed before this period, all such parts must be paid for up front by the customer. If and when the claim is approved, we will refund the full amount for the parts to your original payment method.
All shipping charges are non-refundable. VW Central will not provide refunds for any lost package unless proper insurance was requested for your order.
In the event we deliver an incorrect or incomplete product, you must notify VW Central Pty Ltd within seven (7) business days from the date of delivery. Please send clear photographs of the received product and exterior packaging, along with a detailed description of the issue, to sales@vwcentral.com.au.
Incomplete or incorrect products must not be installed unless authorised by VW Central. Installation without authorisation will result in the customer being solely responsible for any costs incurred in supplying replacement or missing components. VW Central Pty Ltd may, at its sole discretion, request the customer to return the product to the return address supplied by VW Central Pty Ltd.
VW Central cannot send replacement product or parts where the customer fails to fulfil their obligations under this provision.