Delivery Information

DELIVERY INFORMATION

STOCK AVAILABILITY

Check the stock label on each product before ordering. Dispatch times tell you when an item is sent, not when it will arrive.

• In StockHeld at our Australian warehouse and usually dispatched within 1 business day.
• Direct ShipOrdered from our supplier to VW Central, then sent on to you. Usually dispatched within 7 to 14 days.
• Drop ShipSent directly from our supplier to you. Dispatch timing varies by supplier, so please contact sales@vwcentral.com.au for an estimate before ordering.
• Out of StockCurrently unavailable. Contact sales@vwcentral.com.au to check whether a restocking estimate is available.

HOW WE SHIP

We send In Stock and Direct Ship items with Australia Post, Direct Freight Express or StarTrack, depending on the size of your order and the delivery address.

Drop Ship items are sent using the supplier's carrier. Items sent from overseas may be delayed by customs clearance.

We'll email you the tracking details once they're available.

EXPRESS SHIPPING

Express shipping is only offered on selected products and delivery addresses, and may not be available for some rural and remote areas. Express shipping applies to transit after dispatch. It does not speed up dispatch or supplier lead times, and delivery by a particular date is not guaranteed.

If timing is important, contact sales@vwcentral.com.au before placing your order.

DELIVERY COSTS AND TIMEFRAMES

You are responsible for shipping costs and applicable taxes. You can view estimated shipping costs for your delivery address before placing your order. Shipping costs are based on the weight and dimensions supplied by the manufacturer or distributor. If we find the shipping cost was calculated incorrectly, we'll contact you before dispatch to agree on any difference.

Delivery of products is subject to availability. We will make every reasonable effort to deliver within the timeframe stated at the time you place your order, but delivery estimates are not guaranteed and delays can occur for reasons beyond our control. If your delivery is delayed, we will inform you via email. Nothing in this policy limits your rights under the Australian Consumer Law.

The product will be delivered to the address specified by you when placing your order.

While we endeavour to deliver goods within the indicated timeframes, we cannot guarantee delivery times, particularly during busy promotional and sale periods where some dispatches may be delayed due to additional order volume.

AUTHORITY TO LEAVE (ATL)

If you select an ATL option, your parcel can be left without a signature at the time of delivery. Please choose a safe place, as the parcel is left unattended once delivered. If an ATL parcel goes missing, contact us at sales@vwcentral.com.au and we'll investigate with the carrier. Your rights under the Australian Consumer Law still apply.

SPLIT ORDERS

If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split and delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders. You can log into your account and go to 'My Orders' to view live status updates.

TRACKING YOUR ORDER

You'll receive an order confirmation email after placing your order. Tracking details will follow by email once they're available.

DAMAGED OR MISSING ITEMS DURING TRANSIT

Please inspect your order on arrival and report missing or damaged items to sales@vwcentral.com.au as soon as possible, preferably within 3 calendar days of delivery. Reporting later does not remove your rights under the Australian Consumer Law. Keep all packing material and the box, as it helps us make a claim with the courier.

We'll investigate the issue with the carrier and provide any remedy required under the Australian Consumer Law. Your statutory rights do not depend on the carrier approving our claim.

LOST PACKAGES

If you do not receive your package and the tracking information shows it has been delivered, please notify us as soon as possible, preferably within 3 calendar days of the marked delivery date, so we can start a lost package tracer with the carrier. We'll investigate the issue with the carrier and provide any remedy required under the Australian Consumer Law. Your statutory rights do not depend on the carrier approving our claim.

Refunds, including any applicable shipping charges, will be provided where required by law. Your statutory rights do not depend on purchasing shipping insurance.

INCOMPLETE OR INCORRECT PRODUCTS

If we deliver an incorrect or incomplete product, please notify VW Central Pty Ltd as soon as possible, preferably within 7 business days of delivery. Please send clear photographs of the received product and exterior packaging, along with a description of the issue, to sales@vwcentral.com.au.

Please do not install an incorrect or incomplete product before contacting us, as installation can make an exchange or return harder to arrange. VW Central Pty Ltd may ask you to return the product to a return address we supply, and we'll arrange the correct or missing parts. Your rights under the Australian Consumer Law still apply.