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Delivery Information

Shipping and delivery of products will depend upon availability. We will provide this information to you by marking the products on the Website as:

  “In Stock” - This product is located at an Australian located warehouse and will be shipped immediately after we process your order.

  “Direct Ship” - This item is sourced from our supplier to VW Central, once received, we will ship directly to you after we process your order.

  “Drop Ship” - This item is sourced from our supplier and will be sent from the supplier to your door after the order is processed.

 

For domestic customers we use Australia Post or Couriers Please for shipping all products marked “In Stock” or “Direct Ship”. The expected time frame for delivery is 6 - 30 days unless explicitly stated otherwise. Please take note that the shipping company and the delivery time frame for all products marked “Drop Ship” may vary for reasons beyond our control which includes without limitation, customs clearance. For all products that are not listed as “In Stock”, the delivery period will depend upon the availability of the Product at the time you place your order. Please contact us at sales@vwcentral.com.au or on (03) 8678 1812 to obtain estimated delivery date before placing your order.

All shipping costs and taxes are borne by the users. Users are able to view the estimated shipping costs to their chosen location before their order is processed. Please take note that the shipping costs are based on the weight and dimension of a product as provided by the Manufacturer and/or Distributor and subject to change in case of any inaccuracies discovered at the time of shipping.

You acknowledge that delivery of the products is subject to availability of the products. We will make every reasonable effort to deliver the product to you within the delivery timeframe stated at the time you place your order, but you acknowledge that all delivery timeframes given are estimates only and delays can occur for reasons beyond our control. If the delivery of your product is delayed, We will inform you accordingly via e-mail. The time for delivery shall not be of the essence and we shall not be liable for any delay in delivery whatsoever caused.

The product shall be delivered to the address specified by you when placing your order. You may pay for the product using any of the payment methods prescribed by us from time to time.

While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume.

 

AUTHORITY TO LEAVE ("ATL")

Please note that if you have selected an ATL option for delivery, the ordered product can be left without requiring your signature at the time of delivery. Your selection of ATL will result in the package no longer being covered under the transit warranty offered by our shipping service provider. If you do not receive any items delivered via ATL delivery, they will not be replaced or refunded unless otherwise required by law. To learn more, please visit the relevant transit warranty offered by the courier service providers here.

 

SPLIT ORDERS

If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders. For further information regarding your split order, you can log into your account, and go to ‘My Orders’ to view live status updates.

 

TRACKING YOUR ORDER

When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time.

 

DAMAGED OR MISSING ITEMS DURING TRANSIT

Missing Items or Items damaged during shipping to the customer from VW Central must be reported within 3 calendar days of delivery. Be sure to thoroughly inspect all items as soon as they are delivered. Any damage reported after 3 calendar days will NOT be eligible for warranty or shipping damage claims. Be sure to keep any and all packing material with the box as it will be needed to properly conduct a shipping claim with the shipping courier. Please be sure to cooperate with the investigation and any questions that the carrier may have during the claim process.

Replacement part(s) will be re-shipped to you as soon as we are informed of an accepted claim by the shipping courier.

Courier Service Providers generally require up to eight business days from the time the claim is initiated. If the replacement part(s) are needed prior to this eight day claim review period, all such parts must be paid for up front by the Customer. If and when the claim is approved, VW Central Ltd will refund the full amount for the parts subject to such approved claim.

 

LOST PACKAGES

If you do not receive your package and the tracking information shows that the package has been delivered, you must notify us within 3 calendar days of the marked delivery date so that we can initiate a lost package tracer with the shipping carrier. Replacement products will not be sent until the shipping carrier completes the tracer request and grants permission for replacement product to be shipped. Depending on the shipping agent used, the required time frame can be up to eight (8) business days from the time the claim is started. Please note that this is a third-party shipping service provider policy and not of VW Central Pty Ltd. If replacement part(s) are needed prior to this wait time for claim approval all such parts must be paid for by the Customer up front. If and when the claim is approved we will refund the full amount for parts subject to such claim back to your original payment method. VW Central does not guarantee that any packages will be credited by the shipping carrier until this process is complete. VW Central will not provide refunds for any lost package under any circumstances unless proper insurance was requested for your order.

All Shipping Charges are non-refundable.

To learn more about our shipping service provider’s insurance and warranty terms for products damaged or lost in transit, please visit their policies.

 

INCOMPLETE OR INCORRECT PRODUCTS

In the event we delivered incorrect or incomplete product to you, you must notify VW Central Pty Ltd within seven (7) business days from the date of delivery. You will be required to send clear photograph of the received product and exterior packaging along with a detailed description of the issue to: sales@vwcentral.com.au

Incomplete or Incorrect Products must not be installed to the vehicles unless authorized by VW Central. Installation of incomplete or incorrect product without VW Central Pty Ltd’s authorization will result in the Customer being solely responsible for any costs incurred in supplying replacement or missing components. Please note that VW Central Pty Ltd may, in its sole discretion, request the Customer to return the incomplete or incorrect product to the return address supplied by VW Central Pty Ltd.

The Customer accepts that VW Central cannot send replacement product/parts where the Customer fails to fulfil his/her obligations under this provision.