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Shipping and delivery of products will depend upon availability. We will provide this information to you by marking the products on the Website as:
“In Stock” - products that can be collected locally from our Australian warehouse or shipped immediately after we process your order;
“Direct Ship” - products that need to be sourced from our supplier and ship the item directly to you;
“Drop Ship” - products that need to be sourced from our supplier and shipped directly to you from the supplier.
For domestic customers we use Australia Post or Couriers Please for shipping all products marked “In Stock” or “Direct Ship”. Please take note that the shipping company and the delivery time frame for all products marked “Drop Ship” may vary for reasons beyond our control which includes without limitation, customs clearance.
All shipping costs and taxes are borne by the users. Users are able to view the estimated shipping costs to their chosen location before their order is processed. Please take note that the shipping costs are based on the weight and dimension of a product as provided by the Manufacturer and/or Distributor and subject to change in case of any inaccuracies discovered at the time of shipping.
You acknowledge that delivery of the products is subject to availability of the products. We will make every reasonable effort to deliver the product to you within the delivery timeframe stated at the time you place your order, but you acknowledge that all delivery timeframes given are estimates only and delays can occur for reasons beyond our control. If the delivery of your product is delayed, We will inform you accordingly via e-mail. The time for delivery shall not be of the essence and we shall not be liable for any delay in delivery whatsoever caused.
The product shall be delivered to the address specified by you when placing your order. You may pay for the product using any of the payment methods prescribed by us from time to time.
Please note that we reserve the right to change Our product prices at any time without giving any prior notice to You. You will be liable to pay the product price listed on the Website at the time you place your order with the exception in case of errors. In case of any errors in the list price on the Website at the time you place your order, we may at our sole discretion notify you of the error and only process the order with the correct price if approved by you. We reserve the right to cancel any order requests in our sole discretion and notify you of such cancellation.
All Cancellations and Refund requests are governed by Our Return Policy, which is incorporated herein by reference.