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RETURN POLICY

VW Central PTY. LTD. will accept returns for unused products within 14 days from the time that the order was placed. If a product is returned within 14 days of the original purchase date you are eligible for a refund to the original payment method used. Any returns made outside the 14 day return policy time frame may qualify for a VW Central in store credit refund only (Note: Non-stocked items are NOT returnable after 14 days).

The customer is responsible for the return shipping costs and fees. The Original shipping fee's are non-refundable (items shipped with FREE shipping will still be subject to actual shipping charges being non-refundable). All new/ unused products must be new, unused and must be in the original boxes, including labelling, hardware, etc. If new / unused returns are received damaged at VW Central, we will notify you and you will be responsible for filing an insurance claim with the shipping carrier. We are not responsible for poor packing by the shipper or any damage caused by the shipping courier. An additional restocking fee may be applied to any returned item that is not regularly stocked, or any order returned after 14 days. Please contact our Customer Service Department to request an RMA number. Returns on all items are subject to a restocking fee of 15% ( some items are shipped direct from our suppliers, in these cases your return may be subject to an additional restocking fee at the discretion of our supplier).


Before any product is returned, contact VW Central by email or phone for an RMA number. An RMA must be issued prior to returning ANY product.


NO returns on Tools, Electrical, Installed, Clearance or Special order parts

APPLICATION OR INSTALLATION ISSUES 

If you need to return a part that does not fit your vehicle and you feel that there is an error in our listing, please contact Customer Service to obtain an RMA number. We will investigate the issue and will make any corrections that are needed. If we find an error on our website or on behalf of a VW Central Representative we will provide a shipping label for your return and arrange proper shipment of the correct part(s). All products must be new, unused and must be in the original boxes, including labelling, hardware, etc. Customers are responsible for checking the product description for applications prior to ordering any part(s) to verify that the parts you have selected are appropriate for your vehicle. Part(s) ordered that are listed correctly on our website but ordered in error will require shipping be paid by the customer.

PRODUCT WARRANTY 

The standard warranty policy is 12 months from the delivery date unless otherwise stated. VW Central PTY. LTD. will only warranty manufacturer related defects NOT related to installer error, modification, improper use or vehicle failure.

All warranty claims will be resolved at the discretion of VW Central. VW Central should be notified first of all claims in order to resolve the issue as soon as possible. 

There are two options for warranty claims that are within 14 days of delivery: 1) Customer pays 100% for New replacement part(s) to be shipped. Customer then ships back the warranty part(s) to VW Central OR our supplier. Once part(s) are received and inspected a full refund will be issued for the full part(s) cost.

2) Customer ships the part(s) back to VW Central OR our supplier for inspection. Upon warranty verification new or repaired part(s) will be shipped to the customer. If the failed part has already been replaced with a new part from another source VW Central will issue a store credit for the warrantied part upon receipt. 

For warranty claims after 14 days from delivery the customer is responsible for any and all shipping charges to return the product back to VW Central OR our supplier. Warranty part(s) must be returned to VW Central OR our supplier within 7 days of the RMA issue date. 

All manufacturers require a professional workshop diagnosis / paperwork with a description of the problem/defect in order to be submitted for warranty review. All products must be returned in the original packaging, including labelling, paperwork, hardware, etc.  Warranties are non-transferable, and only apply to the original purchaser of the products(s). VW Central will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction.  All products returned for warranty inspection are subject to testing and in some cases may require that the products are sent to the manufacturer for inspection. VW Central does not guarantee that any products will be warrantied until this process is complete. In some cases warranties will be denied and VW Central must return the product(s) at the expense of the customer.
 
VW Central is not responsible for any damages that may have occurred by using the products that we sell. VW Central does not pay for consequential, incidental and contingent damages or costs incurred of any kind, including the cost incurred directly or indirectly in relation to products sold by VW Central including labor or product coverage. VW Central will only replace the defective product that was originally purchased from VW Central, once it has been verified that this part is faulty and we have confirmed that the part is within its warranty period. Products that may have been damaged or lost as a result of a faulty product or improper use will not be replaced by VW Central under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. VW Central will only ship replacement products to the original address that the items were shipped to. The customer is responsible for the cost of returning any item for warranty inspection or repair. Shipping charges are non-refundable.

 

DAMAGED OR MISSING ITEMS DURING TRANSIT

Missing Items or Items damaged during shipping to the customer from VW Central must be reported within 3 days of delivery. Be sure to thoroughly inspect all items as soon as they are delivered. Any damage reported after 3 days will NOT be eligible for warranty or shipping damage claims. Be sure to keep any and all packing material with the box as it will be needed to properly conduct a shipping claim with the shipping courier. Please be sure to cooperate with the investigation and any questions that the carrier may have during this time.

Replacement part(s) will re-ship as soon as we are informed of an accepted claim by the shipping courier. Couriers Please typically requires up to eight business days from the time the claim is started. If replacement part(s) are needed "before" this wait time for claim approval all re-ship parts must be paid for up front. Once the claim is approved we will refund the full amount back to your original payment method for the re-ship.

 

LOST PACKAGES 

If you do not receive your package and the tracking information shows that the package has been delivered you must notify us within 3 days of the marked delivery date so that we can initiate a lost package tracer with the shipping carrier. Replacement products will not be sent until the shipping carrier completes the tracer request and grants permission for replacement product to be shipped. Depending on the shipping agent used, the required time frame can be up to eight business days from the time the claim is started. Please note that this is the policy of the shipping agent and not of VW Central. If replacement part(s) are needed "before" this wait time for claim approval all re-ship parts must be paid for up front. Once the claim is approved we will refund the full amount back to your original payment method for the re-ship. VW Central does not guarantee that any packages will be credited by the shipping carrier until this process is complete. VW Central will not provide refunds for any lost package under any circumstances unless proper insurance was requested for your order. Shipping Charges are nonrefundable. 

INCORRECT PRICING OR TYPOGRAPHICAL ERRORS 

While VW Central strives to provide accurate product and pricing information, pricing or typographical errors may occur. VW Central cannot confirm the price of an item until after your order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, VW Central shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is incorrectly priced, VW Central may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

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